Frequently Asked Questions

About Training with Seed Skills

What is a Registered Training Organisation?

A Registered Training Organisation (RTO) is a company that is registered to deliver nationally recognised qualifications. RTO's have to meet criteria defined in the Standards for Registered Training Organisations (RTOs) 2015 and are audited against the criteria regularly.

What is nationally recognised training?

Nationally recognised training is any programme of training leading to vocational qualifications and credentials that are recognised across Australia. It includes studying at a public (e.g. TAFE) or private training organisation, completing an apprenticeship, certificate or diploma course.

Is my qualification completed with Seed Skills recognised by other employers?

Yes! Seed Skills is an RTO that delivers nationally recognised training, which means your Seed Skills qualification is recognised by industry and employers across Australia. Seed Skills delivers contextualised training, which means our training and assessments are tailored to make learning more meaningful to employees of Safe Places for Children – however, even though it is contextualised, it still aligns to national industry standards.

What is a Unique Student Identifier (USI)?

The USI is a code made up of 10 numbers and letters which is assigned to individual students and remains with them for life. The USI is used to create a secure online record of your recognised training and qualifications gained in Australia, even from different training organisations. From mid-2016, you will be able to access your online records by logging in onto the USI portal.

If you do not have a USI, you can apply for one by visiting

I can’t log in to Canvas - please help!

You will only have access to Canvas, our online student learning platform, if you are enrolled in a course or program of study with Seed Skills. If you have a pending enrolment application, you will not be able to access Canvas until it is processed by our Administration team, at which time you will receive an email with your login credentials.

If the log in credentials that were emailed to you do not work, or if you have forgotten your password, please email and we will reset your account.

I am having trouble studying, what support is there?

When you enrol with Seed Skills, you’ll join a whole community of staff and students who can offer support whenever you need it. If you encounter a problem during your studies, you can call or email to contact our friendly support team. Here’s a rundown of what they can help you with:

Administrative Support: Contact our administration team via if you have any queries relating to:

  • Enrolment queries/ approvals
  • Suspension/ extension requests
  • Enrolment cancellation
  • Credit Transfer applications
  • RPL queries
  • Complaints / appeals

Academic Support: If you get stuck with an assessment or have a question related to the learning material, your RTO Training Partners are available to give you guidance and feedback.

You can contact your RTO Training Partner via email to if you have any queries relating to:

  • Scheduling coaching/ study sessions
  • Scheduling 1:1 student support
  • Marking enquiries
  • Queries regarding assessments
  • Assessment resubmission enquiries etc.

Learning Support: Our RTO Training Partners facilitate regular online Virtual Classroom and Unit Support Sessions via Microsoft Teams.

Virtual Classrooms are online training sessions designed to provide you with structured, unit-specific teaching on a digital platform. This means you can connect with your Trainer and other students from across Australia.

Unit Support Sessions are online group training sessions designed to provide you with opportunities to engage with trainers and fellow students throughout your enrolment. During these sessions, you will be able to complete assessment by asking questions, collaborating with other students and seeking advice from a trainer.

Check out your course calendar in Canvas to see when these sessions are scheduled and to reserve your seat.

How long does it take to mark my assessments?

Seed Skills is committed to a 10 business day turn-around on marking. Please allow up to 10 business days from the date you submitted your assessment for it to be marked.


If it has been longer than 10 business days, we deeply apologise – please reach out to to contact your RTO Training Partner and provide the unit and the name of the assessment you need marked.

What does being "Competent" mean?

Competency means that you have the appropriate combination of skills, knowledge and attitudes required to undertake a particular task or function.

Will I receive a certificate?

Certification is only issued to students that have fully demonstrated competence in one or more units or modules in a nationally recognised course or program of study.

If you have completed all units or modules in a qualification, you will receive a Certificate and an Academic Transcript to demonstrate your competence.

If you have completed one or more units/modules (but not a full qualification), you will receive a Statement of Attainment that lists the units/modules you have successfully completed.

I have finished all my assessments, how long does it take to receive my Certificate or Statement of Attainment?

Your Certificate or Statement of Attainment will be emailed to you within 30 calendar days of you last assessment being marked.

What is Recognition of Prior Learning (RPL)?

Recognition of Prior Learning (RPL) is defined as an assessment process that involves the appraisal of an individual’s relevant prior learning (including formal, informal and non-formal) to determine if learning credits can be awarded. RPL involves evaluating each individual by determining the extent of their previous learning and its equivalent to the learning outcomes of the desired qualification.

Credit reduces the amount of study required to achieve a qualification and is the value assigned for the recognition of equivalence (in content and learning outcomes) between different types of learning and/or qualifications.

Seed Skills facilitates the progression of students through qualifications by giving credit for learning outcomes they already have achieved. Credit outcomes may allow for entry into a qualification and/or provide credit towards the qualification.

Awarded credit may reduce the time required for a student to achieve a qualification.

For additional information, contact us via email at

Note: There are limits to the amount of RPL you can claim for qualifications. You will be advised of these limitations when you apply.

What is credit transfer?

Credit transfer is the process of awarding credit for a unit/s of competency previously attained from another Registered Training Organisation (RTO) which are the same as the unit/s of competency in a Seed Skills course. Credit transfer is not the same as Recognition of Prior Learning (RPL). Credit transfer can be granted for unit/s of competency with the same unit code and unit title. If there is a difference in code and/or title, for credit transfer to be granted the new unit must be deemed equivalent as published on the National Training Register

You can apply for credit transfer by completing our Credit Transfer Application form and submitting to our administration team.

Click here to access our Policies and Forms page where you will find our Credit Transfer Policy and application form.

Can I achieve a full qualification by Credit Transferring all the units of competency?

No, at least one unit of competency has to be achieved by normal training and assessment or via Recognition of Prior Learning.

How will you ensure my privacy?

We are committed to providing you with the highest levels of professional service. This includes protecting your privacy as we understand the importance placed on the privacy of your personal information. We will not disclose your sensitive information without your consent unless there is a need to disclose such information in accordance with compliance or legislative requirements. For more information please see our privacy policy available on our website.

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